In this post, we share the top questions you should ask any plumber before hiring them—and explain why the answers matter. If you’re in the Comox Valley and looking for trusted, experienced plumbing professionals, Doug the Plumber is here to help.

Hiring a plumber is an important decision. It can be tempting to go with the first person who fits your budget or has a few good reviews, but taking the time to ask a few key questions can save you time, money, and headaches down the road. As plumbing professionals serving the Comox Valley, we believe every homeowner deserves clear answers and honest service. Here’s what you should ask before bringing a plumber on board.

Questions to Ask Before Hiring a Plumber

1. Are You Licensed and Insured?

A valid plumbing license means the plumber has completed required training and meets provincial standards. Insurance, on the other hand, protects you and your property in case something goes wrong. Never hire a plumber who can’t provide proof of both.

2. How Many Years Have You Been in Business?

Experience matters. A plumber with several years under their belt has likely seen (and solved) a wide range of plumbing problems. At Doug the Plumber, our team brings decades of combined experience to every job.

3. Do You Charge for Estimates or Consultations?

Some plumbers offer free estimates, while others charge a fee. Either way, it’s important to know upfront so you can factor it into your decision. If there is a fee, ask whether it will be applied toward the final bill.

4. Can You Provide a Written Quote?

A detailed, written quote should outline the scope of work, materials, labour, and any additional charges. It protects both parties and ensures there are no hidden costs. If a plumber won’t provide one, consider it a red flag.

5. What Happens If There Are Unexpected Complications?

Plumbing jobs don’t always go as planned. A good plumber will keep you informed if complications arise, explain your options, and get your approval before proceeding with additional work.

6. Can You Provide References or Reviews?

Reputable plumbers should have no problem sharing customer references or pointing you to online reviews. Hearing from past clients helps you understand what to expect in terms of reliability, work quality, and customer service. At Doug the Plumber, we’re proud of the positive feedback we’ve received from homeowners across the Comox Valley.

7. Have You Handled Similar Projects Before?

Whether you need a drain snaked or a new water line installed, it’s helpful to know if the plumber has done similar work in the past. Experience with your type of project usually means faster, more efficient service.

8. Do You Offer Guarantees or Warranties?

A guarantee or warranty on labour and parts shows that the plumber stands behind their work. Before hiring, ask what kind of warranty is offered and what it covers—and be sure to get it in writing.

9. What Is Your Project Timeline?

Ask when they can start, how long the work will take, and what happens if delays occur. Clear timelines help you coordinate your schedule and ensure the job stays on track, especially if it’s part of a larger home improvement project.

10. What Types of Services Do You Provide?

Plumbers often specialize in certain types of work. From leak detection and fixture installation to hot water tank replacement and drain cleaning, ask what services they offer and whether they can handle your current and future plumbing needs.

When to Call a Professional

If you notice rust-colored water, low water pressure, or the drain valve won’t open, it might be time to call in a pro. Water heater maintenance is important, but sometimes a trained eye can spot issues before they turn into costly repairs.

Asking the right questions before hiring a plumber gives you peace of mind and helps you find a skilled, trustworthy professional who will treat your home with care. At Doug the Plumber, we believe in transparency, honesty, and doing the job right the first time.